Privacy Policy

Your access to Turkbaba services means that you have gained access to a fair and secure commercial platform. This policy has been organized as a protection tool for you and us, explaining (under specific conditions) the working mechanisms and how we collect and use your personal data. This policy determines the options submitted to you regarding collection, use and disclosure of personal data. Downloading the application and  

Downloading the application and using or visiting the Turkbaba websites, you agree to the terms of this policy in its entirety. The security of your data is extremely essential to Turkbaba's site and applications. As a result, your name and other personal information will be used as indicated in the Privacy Policy, and we will only gather information when it is absolutely required or directly related to our interactions with you. We'll keep your information for as long as we need it to comply with the law or for the purposes for which it was acquired.

It is Turkbaba’s business policy to take commercially reasonable and appropriate measures to protect users' personal information and to comply with applicable laws in the Republic of Turkey regarding the use, disclosure, modification, deletion, or destruction of this information.

Furthermore, the User may combine personally identifiable information with other non-personally identifiable information obtained through the Application, voluntarily selected by our advertisers and other third-party service providers, during registration and interaction on their own websites, other platforms. However, we do not guarantee that any transmission of information will be completely secure and that unauthorized access or use, hardware or software failure, and other factors may put data at risk. Every user who accesses these websites accepts and undertakes to assume this risk when communicating with us. Unless otherwise stated in this Privacy Policy, all personally identifiable information is collected and stored (when necessary) in a password protected environment. This information will not be sold or rented to third parties that are not affiliated with Turkbaba. If users interact with advertisements or additional links within this application, Turkbaba does not commit to not disclosing any non-personal information or confidential information collected about them.

Quality policy

- Creating a safe and comfortable global trading area, our goal is to reach members of the app, including traders, industrialists and artisans.

- Strict control, reporting and creating a continuous awareness and fair competition business environment.

- To be a pioneer in the field of electronic commerce by utilizing modern technology under the supervision of a professional staff, to raise the profile of Turkish industry, and to sustain themselves in every field around the world.

- To provide quality service at an affordable price

Complaints Policy

In the Turkbaba application, we've set aside a special section (Public Relations Department) to receive complaints, follow up on their resolutions, and prevent these issues from reoccurring in the future. This section aims to ensure that all users (members - Service Providers - Traders - Industrialists) together with the Turkbaba management receive the expected services of the member who has previously received service through or through the Turkbaba application. and collects their opinions and suggestions and resolves them in order to raise the level permanently until all users are satisfied. Department managers and supervisors experienced in application management examine all your observations and suggestions and work to increase the quality of service in line with your requests. We provide feedback on audited decisions and results for all requests and complaints where applicable. The Public Relations Department not only contributes to your satisfaction, but also helps to develop our program in the light of your views and ideas.

Your complaints and negative opinions are handled by the Public Relations Department, together with all our senior managers, and produce concrete solutions. You can send a message to our email address or request that one of our Public Relations Department employees contact you directly to share your thoughts, suggestions, and opinions.